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29.11 - 23:19
Your Money: Why debt collection needs to be smart & easy
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By Anshuman Panwar
Sending emails or text messages, or hosting a digital payment gateway, does not add up to a truly intelligent digital collections strategy. It is time for the debt collections industry to go beyond digital by offering customers an intelligent personalised experience with a full range of access points and options to resolve debt on their terms. Changing customer expectations and regulatory mandates are forcing lenders to take a holistic approach. Here are the factors driving this change:
Personalisation for a unique experience Personalised consumer experience today is ubiquitous and consumers expect relevant communication. It drives consumer expectations higher and compels lenders to use AI algorithms that respond to
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