Why won’t Samsung or John Lewis pay for the damage to my kitchen?
In February I purchased a Samsung washer dryer from John Lewis to be installed in a house I was buying. After a delay completing on the property, it was finally installed in April.
Less than two weeks later there was a minor leak, and then a problem with the machine’s motherboard. After some faffing about John Lewis agreed to send a replacement machine – the same model – which was delivered in May.
By the end of July the replacement had leaked as well, only this time it flooded my kitchen causing major damage to the laminate floor, underlay and the subfloor.
John Lewis went back and forth, again passing the issue from department to department, and it eventually agreed to send me a replacement – an AEG model which has been fine ever since.
Since
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