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10.11 - 14:51
Wells Fargo has a new virtual assistant in the works and it’s named Fargo
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cnbc.comIn this article
Wells Fargo is developing a virtual assistant to help it convert more retail banking customers into digital users, CNBC has learned.
The assistant, named Fargo, will be able to execute tasks including paying bills, sending money and offering transaction details and budgeting advice, according to Michelle Moore, the bank's consumer digital head. It's expected to be out next year after the bank releases a revamped mobile app and website in early 2022, she said.
The move by Wells Fargo, a consumer banking giant with more branches than any lender except JPMorgan Chase, is part of a broader technology overhaul under CEO Charles Scharf. Updating the bank's aging systems has been a priority for Scharf since becoming CEO two years
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