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01.12 - 11:39
‘I returned a hire car two days early – and was charged double’
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When Mike Howorth’s brother was diagnosed with terminal cancer the Australian national arranged to fly to the UK to look after him and booked a Hertz hire car to use during his stay. Three weeks after he arrived, his brother died and Mike returned to his family in Australia.
The hire car had been booked for 28 days and Howorth returned the vehicle two days early to catch his flight home. Later he found that he had been charged more than double the £617 rental price. On contacting Hertz he was told that his bill included a £670 surcharge because he had ended the contract early.
“It’s beyond me how they can charge a customer more for hiring a car for less time,” Howorth says. “I was in the UK because my brother was dying, so I did not know how
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