Customers to get better protection with UK parcel deliveries
People who send and receive parcels are to be better protected under proposed rules to improve how companies handle complaints amid a wave of problems with deliveries.
With Christmas a fortnight away and tighter Covid rules making many more shoppers reliant on parcels, the regulator Ofcom is cracking down on the sector, saying that UK consumers “should be treated more fairly”.
Ofcom plans to tighten up the rules on how firms deal with complaints, make it easier for people to contact companies and bring in better protections for disabled customers.
It warned that if it did not see “substantial improvements” in customer service and complaints handling, then it would consider enforcement action or further, tougher regulation.
More than 10m parcels
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