I cancelled my McAfee anti-virus subscription earlier this year when I discovered it had been double charging me. It refunded only the current year and led me on a wild goose chase to recover the previous two years’ money; I eventually gave up.
Now that my subscription period has ended, it is bombarding me with renewal demand emails several times a day. This weekend I received 15.
Unsubscribing doesn’t work and, in fact, seems to generate more.
MN, by email
I asked McAfee about your experience and, in fairness, it came back very quickly to explain that it had, in fact, repaid you for the previous year’s overcharge.
You were adamant that it hadn’t, but after many emails, and much checking of accounts, we were finally able to establish that the
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