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25.12 - 18:59
Year of delays: how UK government services seized up in the Covid crisis
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Year-long waits for driving licences, long delays to register a property purchase, or gain a tax rebate a birth certificate – 2021 could well go down as the year government systems stopped working as they should. Maybe it was inevitable in a pandemic that service levels would suffer. However, the failure of successive governments to properly invest in technology has been horribly exposed over the past 12 months. This is where it went most wrong.
To say Jo Makinen is frustrated is an understatement. The account manager, who lives in rural West Sussex, has been trying to renew her driving licence since February but says she has no confidence that it will be processed any time soon.
“Dealing with DVLA is so frustrating and much of it is
Read more on theguardian.comAbout this in other media
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