StubHub accused of failing to disclose when customers are buying from touts
StubHub has been accused of failing to disclose when customers are buying tickets from professional touts, in breach of a legal undertaking given to the consumer watchdog.
The Competition and Markets Authority (CMA) requires sites such as Viagogo and StubHub to let customers know when tickets are being sold by professional ticket traders, who dominate resale listings for gigs and other events, leading to fans paying massively inflated prices.
In responses to the Guardian, StubHub insisted that it abided by this requirement, intended to ensure customers know who to contact if they have a problem. This can include being refused admission at the door because resale sites have continued to sell tickets for gigs even where resale is not permitted.
Read more on theguardian.com
