South Western left my 16-year-old son stranded at a locked, unstaffed station
A storm was raging when South Western Railway ordered all passengers to alight. The delayed 18.27 London to Exeter service was an hour from its destination, and torrential rain had prompted the company to abandon the journey.
An announcement promised that coaches would relay travellers onwards but, when the train terminated at Yeovil Junction, no coaches could be found. Travellers would need to find taxis but none were available either.
The conductor reboarded the train and it drove off into the night leaving a couple of dozen people, including an unaccompanied minor, stranded on the platform of a locked, unstaffed station in the middle of the countryside.
South Western’s treatment of its customers exposes discrepancies in consumer protections
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