My energy firm went bust but it has never repaid my credit
I switched my energy supply from Utility Point to Orbit in May. I had a credit of £284 with Utility Point which was never repaid. It has since ceased trading. How do I recover the money?CM, London
Soaring gas prices have killed off 18 small energy companies so far this year, so there will be many others in your position, especially former customers of Utility Point, which had a particularly poor record for returning overpayments. When a supplier goes bust, customers are transferred to a “supplier of last resort” appointed by the energy regulator, Ofgem, and it is this company which is responsible for repaying any credit accrued with the defunct company. It can then reclaim the cost from a scheme funded by an industry levy.
Since you switched
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