Kate Nicholls: the woman trying to protect pubs and clubs in a pandemic
In the darkest days of the pandemic, with the industry she represented on its knees and no light at the end of the tunnel, the boss of UK Hospitality, Kate Nicholls, went to see a therapist.
She had been acting as an “emotional sponge”, soaking up the anguish of tens of thousands of pubs, bars and restaurants fearing oblivion, while trying to shield her team, particularly the younger members, from the ravages of a uniquely stressful event.
“There were times when it was really quite bleak,” she says. “Particularly when you got to October and November last year. We were in tears: there was that sense of frustration that businesses are open but not able to trade and you could see it all sliding away from you again.”
During tense negotiations with
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