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17.11 - 15:15
It was a safe bet my money was stolen but TSB won’t refund me
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theguardian.comI am in a battle to get TSB to refund more than £1,000 taken from my account by thieves, and I need some help. Two weeks ago I realised that several unknown debits had appeared on my current account over a two-day period. I immediately rang the TSB fraud helpline. While I was waiting on hold for three hours, I unilaterally cancelled my card, to be on the safe side.
The bank has refunded a £3 payment to Travelodge and a £35 Just Eat order, but it has refused to refund 22 transactions at various betting sites including Bet365, Unibet, Betfair, Trannel International and Sky Bet – all for sums of between £30 and £40. I have never used any of these sites except Sky Bet, where I do hold an account.
The bank’s staff immediately refunded the £3 and
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