I feel Apple is trying to bend the truth over my warped iPad Pro

theguardian.com:

Last year I bought an iPad Pro from the Apple website. After six months of use I noticed that the frame had warped substantially, so I took it to the Apple store in London’s Covent Garden. The staff declared that the problem must have been caused by accidental damage and insisted that I pay a £350 out-of-warranty charge to replace it.

I reluctantly paid up, and took the new iPad home, but within two days noticed that it, too, had developed a slight warp. The next day a thick band developed down the middle of the screen, making the iPad unusable.

Back I went to the store – well within the 14-day timeframe Apple insists on – and was again told that this must be accidental damage. By now, very fed up, I contacted Apple’s customer support, which led me to understand that the shop would replace the iPad without further cost. But this was later refused.

During the course of the conversations, Apple staff suggested that the bend might be the result, among other things, of the iPad being carried in a backpack.

Ours has remained at home for the duration, and the second one was carried home in its box, and again didn’t leave the house.

I have paid more than £1,000 and no longer have a working iPad. Interestingly, we have two other iPads in the house, one of which is 10 years old, and both are fine, suggesting to me that there is a design fault with this model, rather than anything we are doing.

I also understand that I am not the only person to experience this.

PD, Oxford

In 2019 Apple was forced to admit that its latest iPad Pros were bending or warping very slightly, owing to the way the tablets were being manufactured. It followed a host of complaints from owners. Apple claimed, at the time, that this was not a defect.

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