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‘I dread a new provider’: Bulb customers mourn its collapse
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theguardian.comBulb customers have reacted with dismay to the news that their supplier has gone bust, although a significant number also described how the quality of the firm’s customer service had fallen away in recent months.
On Monday the company, which supplied energy to about 6% of UK households, became the biggest casualty of the energy crisis so far after telling Ofgem it could not carry on.
Around three-quarters of customers who contacted the Guardian described a positive experience, particularly from those that joined the company early on in its six years of trading.
Emma, a 32-year-old marketing executive from London, was unhappy at the news that administrators had been appointed. “I’ve been a Bulb customer for nearly four years and have always
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