How can we get my son’s provisional driving licence from the DVLA?
Can you please help me to find out what has happened to my son’s provisional driving licence application to DVLA? We filled in the form and sent off all of the supporting ID documents – birth certificate and national insurance notification letter – in August. More than two-and-a-half months have passed, and there is no sign of his licence, or the documents.
There is no way to find out why it is taking so long, no way to complain, no way to ask for another form, or to find out if it is just stuck in a backlog.We were hoping to start teaching him to drive but without the licence we are stuck.
CG, Bristol
Regular readers will know DVLA – and its customers – have had a torrid pandemic that has led to staff strikes and long delays in the processing
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