House of Fraser doubled down over my denim problem
I bought a pair of £65 jeans as a gift for my niece in the House of Fraser store in London. They turned out not to fit. As I live in Shetlandand couldn’t get back to London, I emailed to ask if I could mail them for an exchange and I received a response confirming that I couldand providing an address. I sent them with a covering note and heard nothing. Three weeks later, I emailed and was told by a customer service agent that I could only return online purchases and must take the jeans back into a store. They claimed the returns confirmation I’d been sent was an automated email and applied to online purchases only. I was also told that my jeans had been received and sent back to me. They never arrived.
The next customer service agent changed
Read more on theguardian.com
