Flight disruption in UK was worst in Europe in recent months, says Tui

theguardian.com:

Flight disruption in the UK was the worst in Europe in recent months, according to Tui, while Manchester was the most-affected airport, as the travel operator reported a €75m (£63m) hit from air traffic chaos.

“We had significant challenges and interruptions, especially on the UK side,” said Sebastian Ebel, Tui’s incoming chief executive, who will take over the top job at the start of October.

“We have never before invested so much into standby aircraft, into wet lease [short-term] capacity, into people to take the calls,” Ebel said.

He said the company had not anticipated such levels of disruption as consumer demand for foreign holidays bounced back in the spring after the lifting of coronavirus travel restrictions.

Tui blamed labour shortages for the difficulties at Manchester, and added there had also been disruption at Amsterdam airport, which is continuing.

“There were airports which were by far worse than others, and it was more or less that the workforce was not available, mainly on security but also sometimes on baggage handling,” Ebel said.

In May, Tui announced the cancellation of 180 flights from Manchester airport until the end of June, representing six flights a day, as it battled to send customers to their destinations during school half-term holidays.

The German-headquartered firm said these cancellations represented 1% of its summer programme. It has previously insisted it has cancelled fewer flights than its rivals, including easyJet and British Airways, and promised its customers it had learned from flight delays and cancellations.

Passengers trying to get away on long-awaited holidays have faced weeks of lengthy queues and cancelled takeoffs.

Tui said disruption had mostly abated over the past fortnight,