Energy supplier websites crash as UK customers rush to send in meter readings
The websites of several energy suppliers have crashed, as customers rushed to send in meter readings before prices rise by more than 50% at midnight.
British Gas, EDF, E.On, SSE and Scottish Power all appeared to be struggling with the volume of submissions from households looking to beat the deadline.
With energy bills due to rise by an average of 54% on Friday 1 April, millions of households have been urged to take gas and electricity meter readings the day before, to ensure they get the current, cheaper rates for all the energy they use right up until close of play on Thursday.
<p lang=«en» dir=«ltr» xml:lang=«en»>Trying to do the sensible thing and log our meter reading on the last day of the old cap, and surprise surprise the @EON_SE_en website is having none of it. And no chance of getting through by phone right now either… @UswitchUK pic.twitter.com/1pzESDP62qThe problems began on the British Gas website as early as Wednesday, as people logging on to the “Submit a meter reading” section of the website were met with a message saying: “Service temporarily unavailable.”
The site was still inaccessible on Thursday, displaying a “proxy error” message, while there were also reports that the app was down.
SSE customers trying to send in readings were greeted with a message that said: “Sorry, we’re working on this part of our website.”
Customers also reported difficulty submitting readings to EDF, E.On and Scottish Power.
At midnight on Thursday, the energy regulator Ofgem is increasing the price cap, the maximum annual charge for energy and electricity.
An average home on a default tariff paying by direct debit will be hit with an increase of £693, or 54%, to £1,971, a rise that has prompted widespread concern about the
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