One of the largest centralized cryptocurrency exchanges, Coinbase announced the acquisition of an AI-powered customer support platform, Agara. This new startup, based in India’s Bengaluru city, will help Coinbase to make it easier for new users to hop on to its platform and seek assistance.
The official announcement by the involved parties did not mention any financial details of the acquisition. However, TechCrunch noted that the deal was somewhere between $40 million and $50 million. As per Coinbase’s announcement,
“The acquisition reinforces our commitment to delivering world-class support for customers, and brings Agara’s deep expertise in machine learning (ML) and natural language processing (NLP) to Coinbase’s engineering team.”
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