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24.11 - 12:07
A New Financial Landscape: Simplifying customer experience with digital onboarding
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financialexpress.comIn the wake of the COVID-19 pandemic, evolved customer behaviours and expectations have triggered sweeping digital transformation for the financial services industry. Banks and financial institutions are creatively restructuring themselves around customer experience, and customer convenience across the entire product lifecycle, including the onboarding journey, is emerging as a crucial first step in the customer-bank relationship.
Amidst this, fintechs have taken the centre stage as key enablers of technology infrastructure to simplify the onboarding process and complement the digital banking agenda of financial institutions. This reliance on new-age processes has also enabled the industry to complete the entire end-to-end customer
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