Unhappy campers: Pontin’s rated among the worst holiday parks in the UK

theguardian.com:

A new ranking of British holiday parks has placed mainstay Pontin’s last out of 19 competitors, and big names struggled while Norfork-based Potters Resorts claimed the crown.

The table, compiled by Which?, was created by surveying 1,355 members on how they rated their stays at holiday parks throughout the UK. Categories of cleanliness, quality of accommodation, customer service, facilities, entertainment, food and drink and value for money were rated on a scale from one to five.

Which? travel editor Guy Hobbs said the survey “saw smaller, family-run resorts triumph over the biggest names, so there is no need to go for the most expensive option to have a great experience.”

Potters – which has two locations in Hopton-on-Sea, Norfolk, and Maldon, Essex, and offers free food and drink as part of its £72-per- night price – scored perfectly in all seven areas. Earning a customer score of 88%, it narrowly beat Waterside Holiday Group by a single point, which likewise completed a clean sweep of the categories, despite having the most expensive price at £80 per night.

Pontin’s, meanwhile, scored an ego-bruising 59%, with its quality of accommodation receiving the only two stars in the category and its entertainment and value for money getting the same rating. The former family holiday heavyweight’s poor standing isn’t a new experience for its owner Britannia Hotels – Which? has rated it Britain’s worst hotel chain for nine consecutive years.

At £49 per night, Pontin’s is only a pound cheaper than Bluestone National Park Resort, which ranked in fourth place. The Welsh holiday park finished behind Potters, Waterside and Away Resorts, with all four parks receiving the Which? Recommended Providers stamp.

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