Thousands of Virgin Media customers in UK hit by outages

theguardian.com:

Thousands of Virgin Media customers across the UK have been experiencing widespread internet, telephone, and TV outages.

Downdetector, which tracks outages, said more than 25,000 people had reported problems with their services on Tuesday morning, with the glitch first noticed by some customers shortly after 1am BST.

The cause was not immediately clear but was causing havoc for customers, including those relying on internet and phone connections for work.

“Looks like Virgin Media is having issues nationwide. One of those rare instances where working from home becomes problematic,” one Twitter user said.

“I’m self-employed and work from home. Who at your company shall I invoice for the money I will lose today while your internet service is down?,” another person tweeted.

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Virgin Media said on Tuesday morning: “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.”