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Ryanair to shake up refunds policy after pandemic criticism
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Ryanair has promised to start refunding customers for cancelled flights within five working days, after criticism of its reimbursements policy during the pandemic.
The Dublin-based carrier, which has previously described itself as a “no-refunds airline”, has also announced significant improvements to the way it treats customers whose flights are delayed or cancelled.
At the start of the pandemic, when tourist travel was more or less banned, Ryanair, along with a number of other airlines, refused to refund customers who were unable to travel, if the flight went ahead.
It prompted a wave of criticism and led to an investigation by the Competition and Markets Authority into whether consumers had been treated fairly. The CMA later dropped the
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