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Long wait for a flight refund from Gotogate
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A flight I booked through Gotogate was cancelled last year due to the pandemic and, 16 months later, I am still waiting for my refund. Online, I can see I’m far from alone.TSP, London
One of those keeping you company is OM of London, who has been waiting a mere 13 months for his refund. He’d also booked through Gotogate but Covid put paid to his holiday.
You are paying the price for booking through a third party. The choice and cheap deals offered by booking platforms may seem attractive, but add-ons can inflate the price substantially and customer service can be unreliable. Gotogate, part of the Swedish Etraveli group, invites passengers to pay for after-sales service. Those who are willing to part with £8.99 or more are promised quicker
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