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25.12 - 18:59
How did the AA lose my crashed car after it was hit by a lorry?
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My insurer, the AA, appears to have lost my crashed car and can’t, or won’t, pay my claim as a result.
In October, a truck emerging from a yarddrove into the side of my carand, as I was shaken, a witness drove me home. The vehicle was seemingly collected by the insurerbut is now lost. When I inquired as to why the claim had not been paid, I was told my car was with English Ford in Poole for repair.
However, English Ford told me it had no record of the car. The AA then said it would ring me the next day. When it failed to do so, I raised an official complaint. I cannot afford to purchase another car until the claim is settled.
So far, as I am not able to determine that the AA has lost my car, my claim remains unsettled.
MP, Bournemouth
The AA
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